Placing Your Order

 

Payment Methods: We accept Visa, MasterCard, Discover, and PayPal.

 

Out of Stock Items: If an item is out of stock, we can create a backorder for the item and ship the remaining items on the order. When this happens you will be notified by email. Backorders are shipped at no cost to the customer. If you wish to cancel a backorder and receive a refund, simply call or email customer service.

 

Receiving Your Order:

 

Order Processing Times: We strive to process all orders within 1-3 business days.

 

Company Closure Days: We are closed most US national holidays.

 

Shipping – Contiguous US: We ship using USPS. Orders over $35 have Free USPS Ground Shipping. Orders less than $35 ship for a flat $6.95.

 

Shipping – Off Shore: We ship to APO, International and Off-Shore States via US Postal Priority Mail.

 

Shipping Transit Times: Once your package leaves our facility the shipping carrier determines the transit times. USPS transit times vary, depending on your location, time of year and extreme weather. They typically take longer to ship during the fall holiday season and nationwide online Black Friday sale days. US Postal Priority Mail typically requires a minimum of 2-3 transit days.

 

Order Changes, Damages & Returns

 

Order Changes & Cancellations: We understand that life can change quickly and with that your pending order may require adjustment. It is our pleasure to help you with your needs. Orders that have not gone to the warehouse for fulfillment may be “added-to” or “canceled”. Unfortunately orders cannot be changed. Instead these orders need to be canceled and refunded prior to a new order being placed and paid. Please contact customer service for assistance with any order.

 

Damaged or Missing Items: We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged we ask that you immediately contact us so that we can initiate an investigation and claim with USPS. We will need photos of items, the shipping box and labels. We are happy to help replace or refund your missing or damaged items within 15 days of purchase. If you are missing any item ordered, we deeply apologize. We would like to get you these products as soon as possible therefore we ask that you notify us within 15 days of purchase. We will get you the missing items out right away.

 

Returns: Your complete satisfaction is our goal. We know it's sometimes necessary to return or exchange an item. We only accept returns on items purchased directly from our online store. If you made an in person retail purchase please consult with that store for their return policy.

 

Unopened Products

•  Must notify us within 15 days of purchase (7 days of receipt)

•  20% restocking fee

•  Credit to credit card or store credit (customer can choose)

•  Fees such as shipping, import/export are non-refundable

•  100% of the product must be returned.

 

Opened Products

•  Must notify us within 15 days of purchase (7 days of receipt)

•  20% restock fee

•  Store credit only

•  Fees such as shipping, import/export are non-refundable

•  100% of the product must be returned.

 

Used Products

•  Non refundable

 

To return an item, simply follow these steps:

 

1. Contact customer service so that we may answer any question and know that a return is on its way.

2. Place a copy of your order in the return box. If you do not have a copy, please include a letter stating the item you are returning and why. Include your name, address and phone number so that we may properly process your return.

3. Ship the return item using the carrier of your choice.